Troubleshooting

General problems

Problem Meaning / Solution
The Eject button is not working correctly. Make sure that the drive is on.
If the disc still does not eject with the power on, remove the USB cable and insert a pin into the emergency eject hole to open.
No sound from an audio disc. Make sure that the sound card is operational.
Examine the disc and wipe the surface of the disc clean before use.
The computer does not recognize the drive. Make sure that the USB cable is connected correctly between the computer USB port and the drive.
This can be a problem with your operating system software. Try to reinstall the operating system.
The system does not read the disc. Make sure that the system detects the drive.
Make sure that you use a disc type that is supported by the drive.
Make sure that the LED indicator blinks.
Make sure that you inserted the disc with the label facing up.
Make sure that you use the correct program to play the disc.
Make sure that the disc is clean.
Examine the drive for congealing.
Make sure that the region code of the drive matches the region code of the disc.

Note

If your PC does not have a USB 2.0 / 3.0 port, we recommend that you install a USB 2.0 / 3.0 interface card for best performance.
This drive can work via USB 1.1 interface, but its performance may decrease.

Note

For more information about using the software, refer to the help information in the program or on the website below.

Top