Troubleshooting
General problems
| Problem | Meaning / Solution |
|---|---|
| The tray does not open. | Make sure that the PC is on. |
| Make sure that the power cable within the PC is connected correctly. | |
| If the tray still does not open when the power is on, switch off the power and insert a pin (paper clip) into the emergency hole. | |
| The tray does not close. | Make sure that the disc is inserted correctly. |
| The PC is not working correctly. | Make sure that the drive is connected correctly to the PC. |
| The system does not read the disc. | Make sure that the system detects the drive. |
| Make sure that you use a disc type that is supported by the drive. | |
| Make sure that the LED indicator becomes blue. | |
| Make sure that you inserted the disc with the label facing up. | |
| Make sure that you use the correct program to play the disc. | |
| Make sure that the disc is clean. | |
| Examine the drive for congealing. | |
| Make sure that the region code of the drive matches the region code of the disc. |
For more information on using the software, refer to the help section provided by the software program or visit the company’s website.
Address: www.cyberlink.com
Address: www.tsstodd.com
- See SUPPORT > Download Center > User Manual.